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Free UK Mainland Delivery For all orders over £50

Milly's Store - Service you can trust, since 1999

Price Promise  Find a product cheaper anywhere else, we will match it

Terms & Conditions

We carry out age verification checks for all knife purchases.

We carry out age verification checks for all knives purchased via our website. Your order will not be confirmed, or any payment taken, until we have verified your age and delivery address. If we are unable to verify your age using AgeChecked.com, then we will email you and ask for proof of age, before processing your order. This is our company policy for the sale of knives and we would appreciate your understanding of this process. If we are unable to verify your age and you do not reply to our request for proof of age, then we reserve the right to cancel your order.

**By placing your order you are agreeing that we will confirm your age with the age verification provider AgeChecked.com and agree to the terms and conditions of AgeChecked.com

**All knife purchases are delivered by our nominated age verification couriers Royal Mail & DPD.

Royal Mail & DPD operate a "challenge 25" delivery service and may ask you for proof of age, before allowing you to sign for the parcel.

Free Knife Sharpener valid on all kitchen knife orders over £150.00 on qualifying ranges.

The following ranges are excluded :-All Global Ranges,Tojiro, Tamahagane, Masahiro and Rockingham Forge. Free Gift subject to availability, we reserve to right to exchange for an alternative product.

Promotion valid on qualifying sales & All Coupon Code Promotions :-

These terms and conditions apply to the use of promotional codes (“Code”) offered to you by us on our websites (www.millyskitchenstore.co.uk), social media and email campaigns (“Promotional Material”), we endeavour to ensure that Codes offered on our website are true and accurate. We cannot be held responsible for incorrect information advertised by third party websites. The Codes offer the discounts stated in the Promotional Material (“Discount”) and can be redeemed against your purchases on the Millys Store website stated in the Promotional Material.

**No adjustments on previous purchases will be made. Subject to change at any time.

The following ranges do not attract additional promotional discounts, or additional coupon code discounts :-

The following ranges are excluded :-All Global Ranges,Tojiro, Tamahagane, Masahiro and Robert Welch Free Gift subject to availability, we reserve to right to exchange for an alternative product.

Please note only one coupon per household, and or email address allowed.

Coupon codes, Promotional Discounts and Free Gifts do not apply to 'Price Matched' transactions.

We reserve the right to substitute with a product of equal or greater value in the event that stock of a FREE gift item becomes unavailable.

Robert Welch Free Gift Promotions:-

Burford Bright Bathroom
Free Soap Dish on orders over £125.00.
Free Soap Dish and Toothbrush Holder on orders over £250.00

Boxed Cutlery Sets 42, 56 and 84 piece
Free matching Teaspoons

Please note only one offer per household, and or email address allowed, will apply to the offers or coupon codes above.

Definitions:-

'Millys Store' / 'The Company'
Flatware Ltd t/a Millys Store.

'the Customer'
the person who purchases goods from the web site or gifts from the Gift List.

'the Recipients'
the persons for whom the gifts are purchased. In the case of multiple recipients of a Gift List, the instructions and/or the signature of any one of them shall be binding upon them all.

"the Gift List"
the list set up by the Recipients for the Wedding or Event.

'the Millys Store Service'
the facility to create and manage a website and Gift List on line together with guest purchase facilities and the fulfillment service to source, assemble and deliver goods purchased from the company's web site or Gift List.

'Millys Store products'
the list of products and gifts featured on the Millys Store website are available for the Recipients to create their Wedding List or for general purchase.

'Service period'
the period from the date from order of goods or from initial registration by the Recipients to the time all items ordered by the Customers have been delivered.

'Consultant'
a dedicated personal adviser provided by Millys Store free of charge whose job is to provide advice and assistance to the Recipients through the service period.

1. Order Placement and Purchase of goods

Orders shall be placed with the company accompanied by full details of a valid credit card account. Such account shall be debited with the price of the order as follows:
a. prior to dispatch of the ordered goods in the case of a straightforward purchase
b. at the time of order placement in the case of a gift purchase from a Gift List
c. Millys store reserves the right to cancel any order at it's sole discretion

2. Prices

Millys Store will determine the price for any item appearing on its website. Should the price of an item change after it has been purchased, but before it has been received by the customer or Recipients, the price of the item will be the latest price. Should the item be exchanged for a credit, the amount of the credit will be the amount paid by the customer.

In certain instance Millys store reserves the right to take partial or full payment upon receipt of the order. No such payment will ever be taken without prior notification and agreement of the customer.

3. Price Promise

Millys Store is committed to providing best value for money and will price match any products appearing on its web site provided that the Company is notified within 7 days of receipt of the goods and will refund the price differential subject to the following conditions:

The comparison must be with exactly the same item brand, model, colour, size etc. and the competitor must have the item in stock for immediate delivery.

The competitor's price must be available to the general public - Millys Store is unable to meet a negotiated or special price for particular customers e.g. individually negotiated or special discounts for store card holders.

Millys Store will not price match with entities such as auctions and auction websites, membership clubs, market stalls, duty free shops, non UK entities selling either in their own market place or on third party websites and closing down sales. We will require printed proof of the competitor's offer and any 'hidden extras' such as postage, packing and delivery charges need to be added to the competitor's offer in order to compare the goods on equivalent terms. Any free gifts offered by Millys Store will not be included with price matched products, unless their equivalents are offered by the competitor.

Where a customer requests us to price match an item seen elsewhere, but not yet ordered from Millys Store, our best efforts will be made to meet this price subject to stock availability, and the terms above.

4. Delivery Address

The customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, Millys Store cannot be held responsible for any resulting incorrect delivery or non-delivery. Should shipments be returned to us due to such a delivery failure, Millys Store has the right to charge the customer for the re-shipment of the goods to the correct address. Millys Store is not obliged to re-stock and refund the cost of the goods.

5. Returns and Exchanges

5.1 Gift List purchases
Items purchased may be exchanged by the Recipients prior to the Gift List being closed.

5.2 General Purchases
To return any items other than discrepancies and faulty or damaged items, please contact Milly's Store by telephone, letter, fax or email within 14 (fourteen) days of their receipt. Milly's Store will not authorise the return of unwanted items after this time. No goods may be returned without prior authorisation. The cost of returning and insuring the items is the responsibility of the customer. All returns must be sent back safely packed, unused, in their original undamaged packaging and fit for resale. Refunds will only be made when the items have been safely received and inspected. Any import duties and original delivery costs are non-refundable. Please note we are unable to accept any returns of pierced earrings.

5.3 In the event of your receiving any discrepancies or any faulty or damaged items, please contact Milly's Store by telephone, letter, fax or email within 3 (three) days of their receipt, together with an image of the damaged or faulty item.

No claims for discrepancies and faulty or damaged items will be accepted without such notification or after this time. Upon receipt of your notification, Milly's Store will then contact you regarding your claim. Any returns must be authorised by Milly's Store in advance and Milly's Store will accept no responsibility for unauthorised returns.

All returned items must be in their original condition, unused and safely packed in all their original undamaged packaging, fit for re-sale. Refunds will only be made upon the safe receipt of authorised returns.

Any goods received by the customer or their designated recipients which are damaged, faulty or not ordered will be either replaced without charge or refunded at the discretion of the company providing that the company has been notified within 3 days of receipt and /or that the goods are returned to the company in the condition detailed above within 7 days, when this is requested. The company is only responsible to refund or replace any individual parts of a set and not liable to refund or replace the whole set where a constituent part is unavailable. Where applicable the company reserves the right to refund or replace at its sole discretion.

Please note that refunds can take approximately up to 5 - 10 working days.

5.4 If we fail to comply with these Terms the Company will be responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms. But we are not responsible for any loss or damage that is unforeseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us.

5.5 We are able to offer a subsidsed uplift cost of £6.50. If this is of interest please contact the office on 01204 803070

6. Cancellations

6.1 General Sales
Any customer's order for goods offered on the Company's web site, other than on a Gift List, may be cancelled at any time prior to dispatch.

6.2 Gift List
Orders placed from a Gift List by a donor can not be cancelled after the Company has issued notification that it has received payment for the gift or its equivalent which is then deemed to be the property of the Recipients notwithstanding that its delivery is still outstanding.

7. Item Availability, Discontinuations and Specification

1) Millys Store will always use its best endeavours to meet forecast dispatch dates. However the Company shall not be held responsible for any consequences of delays in delivery, howsoever caused.

2) All product sizes, weights and capacities stated within our website, are those given by each manufacturer, and are to be read as guidleines within manufacturing tolerances. As such they do not always reflect the exact product size, weight or capacity of a product.

8. UK Delivery Charges & Claims for None Delivery

Our free delivery policy applies to all Millys products and to all mainland UK postcodes except:


- The Scottish Highlands and Islands
- All UK off-shore islands
- Channel Islands*

* Orders to the Channel Islands will have the VAT deducted and relevant shipping charges applied upon receipt of the order.

Please note that payment is not taken at the point of placing your order on-line, and we will contact you to agree a shipping cost before any payment is taken.
Any claims for none delivery of an order consignment or any other discrepancy must be made in writing or by email within 10 days of despatch of the order.

9. Overseas Deliveries & Claims for None Delivery

Deliveries to non UK mainland addresses can be provided, subject to extra charges to cover the additional cost of carriage, insurance etc.
Please note that payment is not taken at the point of placing your order on-line, and we will contact you to agree a shipping cost before any payment is taken.
Please see our Delivery information section for more information.

Any claims for none delivery of an order consignment or any other discrepency must be made in writing or by email within 10 days of despatch of the order, starting from the day of despatch.

10. Quality of Goods and Warranty

All product warranties offered by Millys Store are those of the manufacturer or supplier and Millys Store offers no further warranty beyond these.

11. Confidentiality

Any personal data relating to customers taken by Millys Store will be used solely for that purpose; Millys Store will not rent or sell any of its customers' personal information.

12. Acceptance

12.1 Millys Store reserves the right to:-
a. Decline or cancel an order or a Gift List at any time at its discretion.
b. Amend these terms & conditions at any time without prior notice.

c. Cancel an order due to the identification of a pricing or product description errors
Millys store do not expect staff to face any abuse or agression either in writing, verbally or in person and reserve the right to discontinue any such communication at any time prior, during or after any transaction.

13. Order Acceptance

By placing an order or registering a Gift List with Millys Store the customer/Recipients agree to accept the Company's terms and conditions.

Millys store reserves the right :-
a) to cancel or decline any order or part thereof at the company's sole discretion.
b) to request alternative forms of payment for orders that are sent to addresses other than that which is the registered address of the credit/ debit card used
c) to not accept an order if there has been an error in the pricing or description of products on our website.

15. Coupons/Discount Codes

Coupons/Discount Codes can only be used to redeem products from Millys Store up to the face value of the coupon, any balance due must be settled at checkout. Coupons cannot be exchanged for cash and are only valid within the dates specified. Only one coupon per household is allowed with offers.

16. Accuracy

Whilst every effort is made to ensure that all the information displayed on the website and all communications from the website or other communications from the Millys store, is accurate to the best of our knowledge, Millys Store will not be responsible for any consequences of errors and omissions and reserves the right to amend or correct any entries or omissions that may occur without liability.

17. These Terms and Conditions are governed by English Law.

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Gift List - Additional Terms & Conditions

1. Setting up and purchasing from a Gift List

1.1 By setting up and registering the Gift List the Recipients are accepting the Company's terms and conditions and the date of the setting up of the Gift List will be deemed to be the date of registration

1.2 Millys Store undertakes to provide the Millys Store Service.

1.3 All Customers purchasing gifts for the Recipients are by so doing deemed to have accepted all the Company's terms and conditions.

2. Consultation

Whilst offering an on-line gift list service, Millys Store will discuss any aspects of the Company's products and services with Customers or Recipients, either by phone, email, or at its offices in Manchester.

3. Alterations to Lists

Whilst Millys Store will not divulge registrants' log-in details to anyone who is not an employee of Millys Store we regret we cannot accept liability for the effects of any changes made to a Gift List as a result of unauthorised access. Recipients who create a list shall select a password which allows them to manage their list of un-purchased items at any time.

4. Stock Availability

4.1 The Company will not allocate or order selected gifts until the Gift List is closed and the selection of gifts purchased has been confirmed by the Recipients. The lead time in obtaining out of stock items can be up to12 weeks from ordering by the company and this will determine the earliest potential dispatch date of the gifts to the Recipients as all gifts are to be delivered to them in a single consignment unless arrangements to the contrary have been specifically agreed.

4.2 The delivery of goods purchased from a Gift List is protracted by its nature and it may occur that availability of specific items ordered may be withdrawn during such period. In such a case the Company shall offer to supply to the Recipients an alternative item or a gift voucher to the same value.

5. Gift List Withdrawal and Refunds

Recipients may withdraw a Gift List prior to its closure by notifying Millys Store in writing. All gifts ordered prior to such notification shall then be delivered to the Recipient. In the event that all the Recipients request the Company to refund the cost of the gifts ordered to the donors the Company will do so after retention of a 20% administration charge.

No cash refunds or settlements can be made against any Gift List outstanding balances other than for the reason stated above.

Flatware Ltd T/A Millys Store (www.millyskitchenstore.co.uk)

Registered Office and Trading Address:
Millys Store
2nd Floor, Cobden Mill
Gower Street
Farnworth
Greater Manchester
BL4 7HA

Company Number: 06254490
VAT Number: GB 308 294 792
Main Line: 01204 803070

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